They finally listened and agreed to put the fare increase on hold until the service issues are fixed. My commute has been a nightmare for months but seeing this change gives me real hope for my daily ride home. Thank you for sticking with me while we demanded something better.
We the undersigned are united in the belief that Coach USA/Community Coach has been letting the standard and care of their 77 Line service diminish drastically over the course of the past two months.
*Advertised bus route departure times are continually late between 5 minutes and up to an hour.
*Bus routes are frequently merged and/or discontinued with little to no warning.
*Buses are frequently full to standing room only.
*Buses frequently break down en route to their destinations.
*Buses frequently in poor condition with broken or unadjustable seats, heating or cooling.
*Bus drivers are frequently rude and disrespectful to the ridership.
*Bus dispatchers are frequently rude and disrespectful to the ridership.
*Bus dispatcher at PA very rarely updates ridership when there are delays or attempts in any way to update operations at the CC home office.
It is our firm belief that although Coach USA/Community Coach are most likely in need of an annual cost increase to combat rising gas prices, the decline in service at this time is egregious and until the aforementioned issues are addressed, this cost increase should at the very least be postponed.
I have been reading your stories about broken seats and abandoned routes and they confirm exactly why I started this. We are currently gathering your experiences to show the management team that these fare hikes are unacceptable while the service remains in such a state of neglect.
April 1, 2019
Seeing this kind of momentum confirms that I am not the only one left waiting on the curb in the freezing cold for a bus that may never arrive. It feels validating to know so many of my fellow commuters are just as fed up with this constant neglect as I am.
Reached 100 supporters
April 1, 2019
7 Comments
S
Sarah Gibson
14 years ago
Featured
Ridiculous to hike prices when I cant even get a seat in the morning. Fix the schedule first.
J
Jennifer Reed
14 years ago
Featured
The drivers at the port authority are so mean to everyone. Not worth the money we already pay.
D
David Olsen
14 years ago
Featured
TIRED OF STANDING ON THE HIGHWAY BECAUSE THE BUS BROKE DOWN AGAIN. ENOUGH.
K
Kevin Doyle
14 years ago
Featured
merged routes are making me late to work every single day. how can they justify charging us more for less service?
M
Mike Diallo
14 years ago
Featured
The 77 bus is always late and half the time the heater doesnt even work. Why pay more for this garbage service?
M
Maria Cooper
14 years ago
Featured
Just want a bus that shows up on time for once. Is that too much to ask?
A
Anonymous
9 years ago
the state should help the company save $$$ so that fares are not increased!
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They finally listened and agreed to put the fare increase on hold until the service issues are fixed. My commute has been a nightmare for months but seeing this change gives me real hope for my daily ride home. Thank you for sticking with me while we demanded something better.
We the undersigned are united in the belief that Coach USA/Community Coach has been letting the standard and care of their 77 Line service diminish drastically over the course of the past two months.
*Advertised bus route departure times are continually late between 5 minutes and up to an hour.
*Bus routes are frequently merged and/or discontinued with little to no warning.
*Buses are frequently full to standing room only.
*Buses frequently break down en route to their destinations.
*Buses frequently in poor condition with broken or unadjustable seats, heating or cooling.
*Bus drivers are frequently rude and disrespectful to the ridership.
*Bus dispatchers are frequently rude and disrespectful to the ridership.
*Bus dispatcher at PA very rarely updates ridership when there are delays or attempts in any way to update operations at the CC home office.
It is our firm belief that although Coach USA/Community Coach are most likely in need of an annual cost increase to combat rising gas prices, the decline in service at this time is egregious and until the aforementioned issues are addressed, this cost increase should at the very least be postponed.
I have been reading your stories about broken seats and abandoned routes and they confirm exactly why I started this. We are currently gathering your experiences to show the management team that these fare hikes are unacceptable while the service remains in such a state of neglect.
April 1, 2019
Seeing this kind of momentum confirms that I am not the only one left waiting on the curb in the freezing cold for a bus that may never arrive. It feels validating to know so many of my fellow commuters are just as fed up with this constant neglect as I am.
Reached 100 supporters
April 1, 2019
7 Comments
S
Sarah Gibson
14 years ago
Featured
Ridiculous to hike prices when I cant even get a seat in the morning. Fix the schedule first.
J
Jennifer Reed
14 years ago
Featured
The drivers at the port authority are so mean to everyone. Not worth the money we already pay.
D
David Olsen
14 years ago
Featured
TIRED OF STANDING ON THE HIGHWAY BECAUSE THE BUS BROKE DOWN AGAIN. ENOUGH.
K
Kevin Doyle
14 years ago
Featured
merged routes are making me late to work every single day. how can they justify charging us more for less service?
M
Mike Diallo
14 years ago
Featured
The 77 bus is always late and half the time the heater doesnt even work. Why pay more for this garbage service?
M
Maria Cooper
14 years ago
Featured
Just want a bus that shows up on time for once. Is that too much to ask?
A
Anonymous
9 years ago
the state should help the company save $$$ so that fares are not increased!
Ridiculous to hike prices when I cant even get a seat in the morning. Fix the schedule first.