To the directors of Ability,

We understand this is a complex situation for everyone- for students, staff and the management team.

However, we disagree with the proposed plan for online classes for Ability. Ability is one of the most expensive schools in Melbourne. We have come from all over the world to study at this school, and to have teachers who are fluent speakers. For this reason, we do not want online classes in the proposed manner:

1) If it is necessary, we prefer a full shutdown, followed by face to face classes

which continue at the same unit. We prefer this because many students don’t

have a laptop or a good wifi/internet connection. Also, it’s very difficult to speak

and interact with other students and the teacher through an online platform. In

addition, the resources available online are not the same standard.

2) If classes must be online, we ask that the maximum number of students is 10,

and where possible, keeping the same teacher and students as in the face to

face classes. This is important for continuity, as the teacher knows the students’

strengths and weaknesses. This better facilitates online interactions.

3) If the decision is made to continue with online delivery, we ask that this is

offered for free. Or those classes are replaced free of charge at a later date with

face to face delivery. You have offered us quality education, and we don’t believe

this is being offered.

4) In the case that you don’t listen to our demands, we will withdraw our enrolment

in this school and demand repayment in full. As stated in our commencement

contracts, Ability is bound by a number of national laws and codes of practice to

provide quality education.

We anxiously look forward to your response. We hope that you understand our

concerns.

Sincerely,

Ability students