Status: Closed — this petition is no longer accepting signatures.
Final supporters
Barnes and Noble Booksellers has recently implemented a program of pushing the B&N Mastercard on every customer, including the tracking of sign-ups for every employee, with performance evaluation and continued employment strictly tied to how many customers an employee can pressure into sign-up. [This is now in addition to their 20 year drive to pressure every customer into purchasing a Member Card]. This deliberately creates a hostile workplace environment where every employee (but cashiers in particular) is regularly harassed to meet a perpetual quota that will never cease and never desist. In turn, this forces the employees (and again, cashiers in particular) to harass each and every customer, many who are already weary of being pressured at every transaction to purchase a member card, and who are now being subjected to lengthy sales-pitches to pressure them to sign-up for the Mastercard. This is in flagrant contradiction of Barnes and Noble's stated core principles of "fast cashiering" and excellent customer service. Customers are losing patience at being consistently pressured by employees who are themselves being harassed to pressure every customer, and the loss of customer loyalty and employee morale is harming the company.
We demand that the Barnes and Noble Corporation cease this Mastercard drive and tone down its Member Card drive, removing all corporate policy that ties employee evaluation and continued employment to sales quotas for either card. Barnes and Noble needs to refocus on giving good customer service coupled with excellent quality merchandise selection rather than harmful gimmicks that harass customers and hurt employee morale. Barnes and Noble, stop the card drives and stop tying employee performance to sign-ups for these cards, and in turn cease pressuring every customer at every sales point to sign up for the Mastercard and/or the Member Card.
More like this
Petition to Amazon for a Change
Stop the BookSurge Monopoly
7 Comments
As a former employee, I agree with this. I was part time, then kid's lead for 2 years. It's impossible to do fast cashiering when you have to ask about kid's club, membership, email, book drives and now a Mastercard as well as try to build rapport with customers so they WANT to return. As a customer now, I definitely don't want to be harassed by all of this when I'm buying one or two items. It makes way more sense to offer all these things to the customer who comes up to cashwrap with a basket full of books as opposed to the man buying a magazine or the mom buying a single beginning reader.
as a customer, I hate being harassed to sign up for a credit card every time I purchase from B&N
The fact the cut staff because economy is slow and then say get more member cards because people are spending more. Constantly meeting quotas is not good enuff the store managers and district manager will raise it on their own, at least in Palm Beach County
Membership cards..not just the asking.. but the pressure to sell them use to be used as a threat to cut your work hours..the credit card adds unnecessary verbiage to quick cashiering and a full circle quality experience.. After more than 10 years as a bookseller...when the policies changed..I use to long for the days when the most important goal for the day was to...'put the book in the customers hand'..when customer service was top notch..not customer harassing..
Formerly employed. I felt membership drive was too much even while I was working there. I now hear horror stories about the master card from friends still employed with the Company. Not a good work place environment.
Former employee who left because no matter how many books you sold the only focus was how many cards did you get.
Share this petition
Share this petition to help it reach more people.
Your share link
Status: Closed — this petition is no longer accepting signatures.
Final supporters
Barnes and Noble Booksellers has recently implemented a program of pushing the B&N Mastercard on every customer, including the tracking of sign-ups for every employee, with performance evaluation and continued employment strictly tied to how many customers an employee can pressure into sign-up. [This is now in addition to their 20 year drive to pressure every customer into purchasing a Member Card]. This deliberately creates a hostile workplace environment where every employee (but cashiers in particular) is regularly harassed to meet a perpetual quota that will never cease and never desist. In turn, this forces the employees (and again, cashiers in particular) to harass each and every customer, many who are already weary of being pressured at every transaction to purchase a member card, and who are now being subjected to lengthy sales-pitches to pressure them to sign-up for the Mastercard. This is in flagrant contradiction of Barnes and Noble's stated core principles of "fast cashiering" and excellent customer service. Customers are losing patience at being consistently pressured by employees who are themselves being harassed to pressure every customer, and the loss of customer loyalty and employee morale is harming the company.
We demand that the Barnes and Noble Corporation cease this Mastercard drive and tone down its Member Card drive, removing all corporate policy that ties employee evaluation and continued employment to sales quotas for either card. Barnes and Noble needs to refocus on giving good customer service coupled with excellent quality merchandise selection rather than harmful gimmicks that harass customers and hurt employee morale. Barnes and Noble, stop the card drives and stop tying employee performance to sign-ups for these cards, and in turn cease pressuring every customer at every sales point to sign up for the Mastercard and/or the Member Card.
7 Comments
I used to work for Barnes &Noble for 10 years as a cashier, I know the pressure of selling member cards. I left the company one week after they started pushing credit cards full force. I just couldn't take the pressure of it anymore or the angry comments of the customers being harassed.
As a former employee, I agree with this. I was part time, then kid's lead for 2 years. It's impossible to do fast cashiering when you have to ask about kid's club, membership, email, book drives and now a Mastercard as well as try to build rapport with customers so they WANT to return. As a customer now, I definitely don't want to be harassed by all of this when I'm buying one or two items. It makes way more sense to offer all these things to the customer who comes up to cashwrap with a basket full of books as opposed to the man buying a magazine or the mom buying a single beginning reader.
as a customer, I hate being harassed to sign up for a credit card every time I purchase from B&N
The fact the cut staff because economy is slow and then say get more member cards because people are spending more. Constantly meeting quotas is not good enuff the store managers and district manager will raise it on their own, at least in Palm Beach County
Membership cards..not just the asking.. but the pressure to sell them use to be used as a threat to cut your work hours..the credit card adds unnecessary verbiage to quick cashiering and a full circle quality experience.. After more than 10 years as a bookseller...when the policies changed..I use to long for the days when the most important goal for the day was to...'put the book in the customers hand'..when customer service was top notch..not customer harassing..
Formerly employed. I felt membership drive was too much even while I was working there. I now hear horror stories about the master card from friends still employed with the Company. Not a good work place environment.
Former employee who left because no matter how many books you sold the only focus was how many cards did you get.
Share this petition
Share this petition to help it reach more people.
Your share link
Petitions like this
Other petitions you might want to support
Scan to share
Anyone who scans this can sign the petition.
I used to work for Barnes &Noble for 10 years as a cashier, I know the pressure of selling member cards. I left the company one week after they started pushing credit cards full force. I just couldn't take the pressure of it anymore or the angry comments of the customers being harassed.