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Petition against Eflow and their penalty fines

Petition against Eflow and their penalty fines

129 signatures 121 to reach 250
S
Sandra L. signed
S
Syed S. signed
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Genevieve G. signed
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Joseph K. signed
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Someone signed
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Someone signed
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robert c. signed
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Someone signed
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Kieran B. signed
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gerry s. signed
Started by Anonymous 16 years, 3 months ago
The aim of this petition is to bring about change concerning Eflow's penalty fines and their policies. Should you go through their toll free barrier with an unregistered car, you are obliged to pay a 3 euro toll before 8pm the following day. After 8pm the next day, the amount doubles to 6 euro. Within 14 days, this fine increases by an additional 39.50 euro. Within 56 days the fine increases by an additional 98 euro. Should you miss the payment, you will then receive a letter from their solicitors Pierse and Fitzgibbon demanding a payment of 152 euro, or be threatened with a court summons and future damage to your credit rating. This may happen if you were unaware you went through a barrier free toll, if you made a payment and the payment was lost in the system or not accepted, or if you believed you made a payment and simply made a mistake. In some cases you may not receive an unpaid toll notice and, should you question this, you will be informed that Eflow are not obliged to send you notification that you owe for a toll. This petition states the belief that the Eflow toll free barrier system simply does not work, that Eflow have a responsibility to ensure their customers receive notification of any unpaid tolls in an appropriate time frame, and that for a toll charge to go from 3 euro to 152 euro for one journey is completely unacceptable.

Updates

July 14, 2010

The feedback regarding these penalty structures confirms that many individuals have experienced similar frustrations with the current notification process. I am currently working to identify the appropriate regulatory channels to address these unreasonable fee increases. Thank you for your continued patience as we prepare the next stage of this initiative.

July 14, 2010

The momentum behind this petition confirms that many others find the current penalty structure to be entirely unreasonable. This level of engagement provides a clear mandate for us to challenge these practices with the relevant authorities.

Reached 100 supporters

July 14, 2010

6 Comments

S
Syed Shah
2 years ago Featured

They have bankrupted me. 200 euros has become 4 thousand. That is disgusting usury. These guys are criminals.

J
Joseph Kealy
10 years ago Featured

I had Eflow tag account for which the direct debit failed a couple of times because they would not change the date of the direct debit, as I get paid monthly it was very difficult sometimes to ensure monies would be in my account. After changing address it took me a month to find out my account had lapsed and they were sending penalty notices to my old address. I rang them and informed them but they refused to reduce the penalties, I advised I would not pay €200 just because my account lapsed by a month. I paid the original tolls and updated my address with them. However they continued to send penalty notices to my old address and are now threatening to take me to court for over €3000 in fines!

L
Liam Karimi
16 years ago Featured

Total madness. A 3 euro toll turned into a 150 euro fine for me. Never even got a letter in the post until months later. Complete scam.

A
Aoife Reid
16 years ago Featured

Moved house and they kept sending letters to the old address despite me updating my details. Now I have a solicitors letter. Pure robbery.

S
Sarah Vega
16 years ago Featured

THESE PEOPLE ARE THIEVES. My account was in credit and they still hit me with fines. Customer service is useless and just read off a script.

D
Dave Wallace
16 years ago Featured

Cant believe this is legal. How can a small toll turn into a massive court threat so quick? They dont even try to contact you first.

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