Status: Closed — this petition is no longer accepting signatures.
Ringcentral, after 15 years, still do not synchronise personal contacts to their Physical Phones!
Final supporters
The Gaping hole in RingCentral Functionality is:
The ability to synchronise personal contacts to their physical\hard phones is not in place!
Add your RC encouragement here: https://www.facebook.com/groups/LondonFinancialFre...
RingCentral customers, please don’t allow RingCentral to get away with short changing us anymore!
RingCentral, I implore you to implement this functionality as quick as possible OR allow customers to use tools that come with phones to do the same. This is a huge business disadvantage and It astounds me that RingCentral who are now 15 years old, do not have the ability to synchronise contacts from their own personal contacts area to the physical phone which they themselves insist "has to be purchased from them" to take advantage of RingCentral and device integration.
This is rather annoying because their phones are more expensive and “Presence” (one of their marketing features) across devices is also not implemented fully.
Further issues:
Not able to synchronise an iCloud Contact Group with RC Personal Contacts
https://community.ringcentral.com/ringcentral/topi...
or
Not able to synchronise a Google Contact Group with RC Personal Contacts
https://community.ringcentral.com/ringcentral/topi...
The result:
Every RingCentral customer either has to manually add contacts to physical phones or miss out on the benefit of being able to answer phone calls knowing who is phoning and creating what we call "Customer Recognition".
Customer Recognition:
Nurturing relationships with customers is absolutely essential to all business’s because the cost of retaining customers is far less than the cost of attracting new customers. Having the ability of answering a call knowing who is calling you, gives the call answerer the opportunity to answer with client recognition.
A brief description of our business:
The Financial Freedom Mastermind Limited is supporting 100 individuals in creating another income to allow them to quit their day job or quit their self-employment and never need to employ themselves to survive again. In addition to this we have a community of over 20000 who have expressed an interest in what we are doing.
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10 Comments
I sent a letter to the CEO of RingCentral and included the complaint I lodged on the Community Forum. It is a challenge to the CEO to provide the service that we REQUIRE, not the services RingCentral decides we are going to get. We the customer (who pay their salaries and bills) should be able to get what we need. There is the option to leave and go to a company who listens to their customers.
The above post was posted "anonymous" and the "@ Jay Nichols" was added to the content. I would like to note that the Jay Nichols I am replying to is probably not the same one who has signed the petition below. This is an example of how RingCentral tend to do things regarding this issue. Thanks for paying attention RingCentral. :)
Dear Mr Jay Nichols Just like you can't spell "kowtow" and "Peoples" should be written as people as it is already plural, you seem to not quite understand the advantage and benefits of having an address book that connects to an existing data source or at a minimum syncronises contacts to the desk phone. This petition is attempting to communicate to RingCentral that if their customer is paying up to £300 for a desk phone then they should at least let contacts sync down onto the phone. To help you a bit, I do know programming. Every business does have an address book. RingCentral has clearly said no to integrating the desk phone by their action. If a customer does not speak up about what they need then the chance of them receiving what they need is pretty slim. Here are some existing threads: (that have not been deleted or merged into others) https://community.ringcentral.com/ringcentral/topics/polycom-contacts https://community.ringcentral.com/ringcentral/topics/company-directory-display-on-hardphone?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all https://community.ringcentral.com/ringcentral/topics/feature-request-sync-contacts-between-web-portal-and-desk-phone https://community.ringcentral.com/ringcentral/topics/sync-contacts-from-icloud-to-desk-phone https://community.ringcentral.com/ringcentral/topics/contacts-adding-non-ringcentral-users-to-company-contacts https://community.ringcentral.com/ringcentral/topics/add-ability-to-synchronize-your-contacts-with-your-googlemail-contacts-list and it just goes on and on...
@ Jay Nichols...*EVERY* business is different in their requirements. I own a business that provides software to a given government niche. *EVERY* agency we sell to has different requirements and we can't please them all. So Yes", RingCentral must say no to certain (and perhaps many) functionalities that businesses "think" that they need rather than thinking outside the box and changing their needs around to match OFF THE SHELF software. Unless you know programming and how the many requests from different peoples can affect the many requests from other peoples, you cannot sit back and assume that you are the ONLY client that RingCentral has and that they should cowtow to YOUR request!
Wow!! I have been "Suspended" from participating on http://community.ringcentral.com for creating this petition! Here is the message I have received: "Sorry! Your participation privileges were suspended by Community Managers for persistent abusive behavior: continues to post http://www.ipetitions.com/petition/ringcentral-after-15-years-still-do-not to RingCentral Community & Facebook after being warned." They say that I have been warned but I have not received a warning. Here is a link to the screenshot: https://www.facebook.com/groups/LondonFinancialFreedom/permalink/1051373921572880/ Looks like when a customer draws attention to a Gaping hole in RingCentral Functionality their response is to “Suspend” participation! Maybe this is true colours of RingCentral?? And how they treat their customers?
Dear RingCentral Admin You have merged "Integrate into Google Contacts and fetch contacts in a specific group and add them into personal contacts in RC" in to this topic of "sync personal contacts to physical phone" and are avoiding the specific request to Integrate Google Contacts! Topic is found here: https://community.ringcentral.com/ringcentral/topics/synchronise-google-contacts-with-rc-personal-contacts This is separate functionality and is almost certainly a separate piece of development! It is a valid idea and I would appreciate it being returned to a separate topic for specific evaluation and comment. Specific request: Please re-open the above topic for comment? I personally do not appreciate my request being minimised and very potentially ignored as a valid feature request. Very un-impressed Jonathan Godney, UK
DITTO!
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Status: Closed — this petition is no longer accepting signatures.
Ringcentral, after 15 years, still do not synchronise personal contacts to their Physical Phones!
Final supporters
The Gaping hole in RingCentral Functionality is:
The ability to synchronise personal contacts to their physical\hard phones is not in place!
Add your RC encouragement here: https://www.facebook.com/groups/LondonFinancialFre...
RingCentral customers, please don’t allow RingCentral to get away with short changing us anymore!
RingCentral, I implore you to implement this functionality as quick as possible OR allow customers to use tools that come with phones to do the same. This is a huge business disadvantage and It astounds me that RingCentral who are now 15 years old, do not have the ability to synchronise contacts from their own personal contacts area to the physical phone which they themselves insist "has to be purchased from them" to take advantage of RingCentral and device integration.
This is rather annoying because their phones are more expensive and “Presence” (one of their marketing features) across devices is also not implemented fully.
Further issues:
Not able to synchronise an iCloud Contact Group with RC Personal Contacts
https://community.ringcentral.com/ringcentral/topi...
or
Not able to synchronise a Google Contact Group with RC Personal Contacts
https://community.ringcentral.com/ringcentral/topi...
The result:
Every RingCentral customer either has to manually add contacts to physical phones or miss out on the benefit of being able to answer phone calls knowing who is phoning and creating what we call "Customer Recognition".
Customer Recognition:
Nurturing relationships with customers is absolutely essential to all business’s because the cost of retaining customers is far less than the cost of attracting new customers. Having the ability of answering a call knowing who is calling you, gives the call answerer the opportunity to answer with client recognition.
A brief description of our business:
The Financial Freedom Mastermind Limited is supporting 100 individuals in creating another income to allow them to quit their day job or quit their self-employment and never need to employ themselves to survive again. In addition to this we have a community of over 20000 who have expressed an interest in what we are doing.
10 Comments
A "Company Speed Dial List" is required. Simply, a single location data base of names and phone numbers that all of our company's users can access.
I sent a letter to the CEO of RingCentral and included the complaint I lodged on the Community Forum. It is a challenge to the CEO to provide the service that we REQUIRE, not the services RingCentral decides we are going to get. We the customer (who pay their salaries and bills) should be able to get what we need. There is the option to leave and go to a company who listens to their customers.
The above post was posted "anonymous" and the "@ Jay Nichols" was added to the content. I would like to note that the Jay Nichols I am replying to is probably not the same one who has signed the petition below. This is an example of how RingCentral tend to do things regarding this issue. Thanks for paying attention RingCentral. :)
Dear Mr Jay Nichols Just like you can't spell "kowtow" and "Peoples" should be written as people as it is already plural, you seem to not quite understand the advantage and benefits of having an address book that connects to an existing data source or at a minimum syncronises contacts to the desk phone. This petition is attempting to communicate to RingCentral that if their customer is paying up to £300 for a desk phone then they should at least let contacts sync down onto the phone. To help you a bit, I do know programming. Every business does have an address book. RingCentral has clearly said no to integrating the desk phone by their action. If a customer does not speak up about what they need then the chance of them receiving what they need is pretty slim. Here are some existing threads: (that have not been deleted or merged into others) https://community.ringcentral.com/ringcentral/topics/polycom-contacts https://community.ringcentral.com/ringcentral/topics/company-directory-display-on-hardphone?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all https://community.ringcentral.com/ringcentral/topics/feature-request-sync-contacts-between-web-portal-and-desk-phone https://community.ringcentral.com/ringcentral/topics/sync-contacts-from-icloud-to-desk-phone https://community.ringcentral.com/ringcentral/topics/contacts-adding-non-ringcentral-users-to-company-contacts https://community.ringcentral.com/ringcentral/topics/add-ability-to-synchronize-your-contacts-with-your-googlemail-contacts-list and it just goes on and on...
@ Jay Nichols...*EVERY* business is different in their requirements. I own a business that provides software to a given government niche. *EVERY* agency we sell to has different requirements and we can't please them all. So Yes", RingCentral must say no to certain (and perhaps many) functionalities that businesses "think" that they need rather than thinking outside the box and changing their needs around to match OFF THE SHELF software. Unless you know programming and how the many requests from different peoples can affect the many requests from other peoples, you cannot sit back and assume that you are the ONLY client that RingCentral has and that they should cowtow to YOUR request!
Wow!! I have been "Suspended" from participating on http://community.ringcentral.com for creating this petition! Here is the message I have received: "Sorry! Your participation privileges were suspended by Community Managers for persistent abusive behavior: continues to post http://www.ipetitions.com/petition/ringcentral-after-15-years-still-do-not to RingCentral Community & Facebook after being warned." They say that I have been warned but I have not received a warning. Here is a link to the screenshot: https://www.facebook.com/groups/LondonFinancialFreedom/permalink/1051373921572880/ Looks like when a customer draws attention to a Gaping hole in RingCentral Functionality their response is to “Suspend” participation! Maybe this is true colours of RingCentral?? And how they treat their customers?
Dear RingCentral Admin You have merged "Integrate into Google Contacts and fetch contacts in a specific group and add them into personal contacts in RC" in to this topic of "sync personal contacts to physical phone" and are avoiding the specific request to Integrate Google Contacts! Topic is found here: https://community.ringcentral.com/ringcentral/topics/synchronise-google-contacts-with-rc-personal-contacts This is separate functionality and is almost certainly a separate piece of development! It is a valid idea and I would appreciate it being returned to a separate topic for specific evaluation and comment. Specific request: Please re-open the above topic for comment? I personally do not appreciate my request being minimised and very potentially ignored as a valid feature request. Very un-impressed Jonathan Godney, UK
DITTO!
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A "Company Speed Dial List" is required. Simply, a single location data base of names and phone numbers that all of our company's users can access.