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Status: Closed — this petition is no longer accepting signatures.

Amazon.com stop using UPS!

Amazon.com stop using UPS!

Closed — 42 supporters Verified

Final supporters

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Someone
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Teresa J.
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kamran n.
N
Norma R.
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Jonathan F.
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Johnny
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Ramon M.
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Someone
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Tami W.
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Someone
+32 more
Started by Anonymous 15 years, 5 months ago
I love Amazon's online store due to the ability to find anything and everything I need/want. The one sour note about them is their need to use UPS for almost all deliveries. UPS is one of the worst companies on the planet. They are almost always late on delivering packages. They have a call center that is useless and tracking numbers that provide the least amount of information about our special packages. My favorite thing about UPS. If they are late getting your package to you. They can't simply hold it for you to come pick up they have to make one failed delivery attempt. Needless to say though, there is Fed Ex and DHL who provide excelent fast, intelligent service and are far better choices for Amazon. I want to shop on Amazon but I might need to stop if only to not give UPS another penny of my money.

Updates

December 25, 2015

The stories coming in from others experiencing these same delivery frustrations confirm that this is a widespread concern rather than an isolated incident. I am currently documenting these reported issues to present a more formal account to the company leadership. Thank you for taking the time to provide these reports because they strengthen the case for a shift in logistics providers.

December 25, 2015

Reaching this level of support confirms that my frustration with these delivery delays is shared by many of you. It is encouraging to see that so many shoppers expect better standards for the goods they order online.

23 Comments

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Norma Rogers
5 years ago Featured

UPS persists in delivering my packages to a neighbor. Have the same street number but live in an apt (which is on the address label) behind the house. The drivers can't be bothered to read the address label. And I can never get a live person to talk to.

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Anonymous
6 years ago Featured

UPS is the worst, just today I saw them walk up to my door, without the package, just slap a sticker on my door and walk away. Zero attempt to delver it. They drove away before I could even get to the door. Now they want me to come pick it up from them! Right...I will cancel my prime 1st. I will just go to the FN store and buy goods then, be cheaper and less hassle at this point.

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Elaine Ewertz
9 years ago Featured

UPS is making my Christmas shopping a nightmare. They will not hold my packages for pick up for any length of time at the UPS store. In some cases, they have marked it as "refused" and returned to shipper the next day! This is without any delivery attempts. I don't know how they get away with this.

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Teresa Jackson
4 years ago

UPS has not delivered 3 of 4 shipments to me from Amazon. This is ridiculous. I will not use them anymore. They just keep telling me delivery is on hold.

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kamran nassiri
5 years ago

Hi we always have hard time to get our packages. They leave the package not even knocking on the door. or deliver after apartment's office is closed. Can't get a hold of customer service.

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Jonathan F
5 years ago

UPS is by far the worst shipping provider available

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Johnny
6 years ago

UPS is horrible. Amazon, STOP USING UPS!

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Tami W
8 years ago

I am super frustrated with UPS. I live down the street from the hub however, the package is a bunk bed and a mattress. Like seriously just drop off my stuff! Wasted two days waiting around when given a window after it was already delayed! I so hate them right now and wish Amazon would not use them anymore. Get your logistics together UPS you've been doing this way too long!

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