Avatel Telecom has officially committed to upgrading the network infrastructure throughout El Valle Golf Resort following our collective action. I appreciate the resolve shown by everyone who participated in this effort. We will monitor the service quality closely to ensure these improvements remain consistent.
January 18, 2024
Final supporters
ENGLISH VERSION (VERSIÓN ESPAÑOL ABAJO)
Subject: Urgent Complaint Regarding Poor and Unreliable Internet Service
Dear Avatel Telecom,
I am writing on behalf of the residents of El Valle Golf Resort to bring to your attention our profound dissatisfaction with the internet services provided by your company. We are long-standing customers of your company and have been experiencing a persistent and increasingly frustrating issue with our internet connection.
Our contracted internet speed is consistently slower than what we were promised, and there have been numerous instances where the internet connection completely drops out, leaving us with no access to the essential services that we rely on daily. A recent and particularly egregious example of this occurred on Thursday, October 19th, when the entire resort was without internet for the entire day. This not only disrupted our daily lives but also posed significant challenges for many residents who rely on your services for remote work and communication.
It is crucial to highlight that an increasing number of residents in our community depend on the internet for their professional endeavours. In an era where remote work and online communication have become the norm, a reliable and efficient internet connection is paramount for our residents to maintain their livelihoods and stay connected with the outside world.
The situation has reached a point where we, the undersigned residents of El Valle Golf Resort, have collectively expressed our dissatisfaction and concern by signing a petition (attached to this letter). The petition reflects our shared sentiments and the urgent need for resolution.
We implore you to take our concerns seriously and address the issues that have been plaguing our community. We understand that technical problems can occasionally arise, but the consistency and severity of these issues have caused substantial inconvenience and disruption to our daily lives.
As loyal customers, we trust that your company will take immediate action to rectify these problems and improve the reliability and quality of our internet services. We kindly request that you provide a detailed response outlining the measures you will take to resolve these issues and a timeline for when we can expect to see significant improvements in our internet connection.
We are eager to continue our association with your company and believe that working together to resolve these issues will ensure a positive and long-lasting relationship. Your prompt attention to this matter is greatly appreciated.
Thank you for your understanding, and we look forward to hearing from you soon.
Sincerely,
Residents of El Valle Golf Resort
-----------------------------------
VERSIÓN ESPAÑOL
Estimado Avatel Telecom,
Le escribo en nombre de los residentes de El Valle Golf Resort para transmitirle nuestra profunda insatisfacción con los servicios de Internet proporcionados por su empresa. Somos clientes de su empresa desde hace mucho tiempo y hemos estado experimentando un problema persistente y cada vez más frustrante con nuestra conexión a Internet.
Nuestra velocidad de Internet contratada es constantemente más lenta de lo que nos prometieron y ha habido numerosos casos en los que la conexión a Internet se interrumpe por completo, dejándonos sin acceso a los servicios esenciales de los que dependemos a diario. Un ejemplo reciente de estos problemas, ocurrió el jueves 19 de octubre, cuando todo el complejo estuvo sin Internet durante todo el día. Esto no solo afectó a nuestra vida diaria, sino que también planteó problemas importantes para muchos residentes que dependen de sus servicios para el trabajo y los estudios online.
Es fundamental destacar que un número cada vez mayor de residentes de nuestra comunidad dependen de Internet para sus actividades profesionales y en la actualidad, que el teletrabajo y colegios/universidades/deberes son algo completamente normal, una conexión a Internet confiable y eficiente es primordial.
La situación ha llegado a un punto en el que nosotros, los abajo firmantes, residentes de El Valle Golf Resort, hemos expresado colectivamente nuestra insatisfacción y preocupación firmando una petición (adjunta a esta carta). La petición refleja como nos sentimos y la urgente necesidad de poner una solución al respecto.
Le pedimos, que por favor, tomen en consideración nuestras preocupaciones y aborden la problemática con la que lidiamos en nuestra urbanización de manera constante. Entendemos que ocasionalmente puedan surgir problemas técnicos, pero la continuidad y gravedad de éstos, han causado importantes inconvenientes e interrupciones en nuestra vida diaria.
Como clientes leales, confiamos en que su empresa tome medidas inmediatas para solucionar estos problemas y mejorar la calidad de nuestros servicios de Internet. Le solicitamos por favor, que proporcione una respuesta detallada que describa las medidas que se llevarán a cabo para resolver estos problemas y cuándo podremos comenzar a ver/experimentar, mejoras significativas en nuestra conexión a Internet.
Por supuesto nos gustaría continuar nuestra relación contractual con su empresa y creemos que la comunicación y el trabajo común para resolver estos problemas, garantizará una relación positiva y duradera.
Agradeceríamos su pronta atención y respuesta a este asunto.
Gracias por su comprensión y quedamos a la espera de respuesta
Atentamente,
Residentes de El Valle Golf Resort
Updates
October 23, 2023
The persistent connectivity issues at El Valle Golf Resort remain unresolved despite our ongoing efforts to communicate with the service provider. Your accounts of daily disruptions continue to underscore the necessity of a stable connection for our community. We are currently preparing to escalate these concerns to ensure the company acknowledges the severity of the service failure.
October 23, 2023
The momentum behind this petition highlights how widespread the frustration with our current service has truly become. It is evident that the community is unified in the demand for reliable connectivity. This progress confirms that our collective concerns require immediate attention from the provider.
Reached 100 supporters
October 23, 2023
36 Comments
The speed and dropping of the internet is not acceptable. We are promised an upgrade but nothing happens.
I work from home at El Valle Golf Resort for an international company and rely heavily on the internet connection for my livelihood. The spate of connection disruptions is way too frequent and unacceptable. The sooner this is fixed the better we will all be. Thanks and hope for a speedy reliable service.
Esta situación es insostenible y no puede continuar. Nosotros pagamos la conexión y no la tenemos. Queremos soluciones
When it works it's great but it's too erratic and undependable. It seems every week there are issues on the resort.
Unreliable internet service .effecting our work and school tuition. Almost breaks down daily and definitely weekly. Need it sorted now!!!!!
Unrealisable internet
Unstable service for 10 years. Any owner who comments otherwise should be ignored as their occasional use of their holiday property disqualifies them from comment.
Share this petition
Share this petition to help it reach more people.
Your share link
Avatel Telecom has officially committed to upgrading the network infrastructure throughout El Valle Golf Resort following our collective action. I appreciate the resolve shown by everyone who participated in this effort. We will monitor the service quality closely to ensure these improvements remain consistent.
January 18, 2024
Final supporters
ENGLISH VERSION (VERSIÓN ESPAÑOL ABAJO)
Subject: Urgent Complaint Regarding Poor and Unreliable Internet Service
Dear Avatel Telecom,
I am writing on behalf of the residents of El Valle Golf Resort to bring to your attention our profound dissatisfaction with the internet services provided by your company. We are long-standing customers of your company and have been experiencing a persistent and increasingly frustrating issue with our internet connection.
Our contracted internet speed is consistently slower than what we were promised, and there have been numerous instances where the internet connection completely drops out, leaving us with no access to the essential services that we rely on daily. A recent and particularly egregious example of this occurred on Thursday, October 19th, when the entire resort was without internet for the entire day. This not only disrupted our daily lives but also posed significant challenges for many residents who rely on your services for remote work and communication.
It is crucial to highlight that an increasing number of residents in our community depend on the internet for their professional endeavours. In an era where remote work and online communication have become the norm, a reliable and efficient internet connection is paramount for our residents to maintain their livelihoods and stay connected with the outside world.
The situation has reached a point where we, the undersigned residents of El Valle Golf Resort, have collectively expressed our dissatisfaction and concern by signing a petition (attached to this letter). The petition reflects our shared sentiments and the urgent need for resolution.
We implore you to take our concerns seriously and address the issues that have been plaguing our community. We understand that technical problems can occasionally arise, but the consistency and severity of these issues have caused substantial inconvenience and disruption to our daily lives.
As loyal customers, we trust that your company will take immediate action to rectify these problems and improve the reliability and quality of our internet services. We kindly request that you provide a detailed response outlining the measures you will take to resolve these issues and a timeline for when we can expect to see significant improvements in our internet connection.
We are eager to continue our association with your company and believe that working together to resolve these issues will ensure a positive and long-lasting relationship. Your prompt attention to this matter is greatly appreciated.
Thank you for your understanding, and we look forward to hearing from you soon.
Sincerely,
Residents of El Valle Golf Resort
-----------------------------------
VERSIÓN ESPAÑOL
Estimado Avatel Telecom,
Le escribo en nombre de los residentes de El Valle Golf Resort para transmitirle nuestra profunda insatisfacción con los servicios de Internet proporcionados por su empresa. Somos clientes de su empresa desde hace mucho tiempo y hemos estado experimentando un problema persistente y cada vez más frustrante con nuestra conexión a Internet.
Nuestra velocidad de Internet contratada es constantemente más lenta de lo que nos prometieron y ha habido numerosos casos en los que la conexión a Internet se interrumpe por completo, dejándonos sin acceso a los servicios esenciales de los que dependemos a diario. Un ejemplo reciente de estos problemas, ocurrió el jueves 19 de octubre, cuando todo el complejo estuvo sin Internet durante todo el día. Esto no solo afectó a nuestra vida diaria, sino que también planteó problemas importantes para muchos residentes que dependen de sus servicios para el trabajo y los estudios online.
Es fundamental destacar que un número cada vez mayor de residentes de nuestra comunidad dependen de Internet para sus actividades profesionales y en la actualidad, que el teletrabajo y colegios/universidades/deberes son algo completamente normal, una conexión a Internet confiable y eficiente es primordial.
La situación ha llegado a un punto en el que nosotros, los abajo firmantes, residentes de El Valle Golf Resort, hemos expresado colectivamente nuestra insatisfacción y preocupación firmando una petición (adjunta a esta carta). La petición refleja como nos sentimos y la urgente necesidad de poner una solución al respecto.
Le pedimos, que por favor, tomen en consideración nuestras preocupaciones y aborden la problemática con la que lidiamos en nuestra urbanización de manera constante. Entendemos que ocasionalmente puedan surgir problemas técnicos, pero la continuidad y gravedad de éstos, han causado importantes inconvenientes e interrupciones en nuestra vida diaria.
Como clientes leales, confiamos en que su empresa tome medidas inmediatas para solucionar estos problemas y mejorar la calidad de nuestros servicios de Internet. Le solicitamos por favor, que proporcione una respuesta detallada que describa las medidas que se llevarán a cabo para resolver estos problemas y cuándo podremos comenzar a ver/experimentar, mejoras significativas en nuestra conexión a Internet.
Por supuesto nos gustaría continuar nuestra relación contractual con su empresa y creemos que la comunicación y el trabajo común para resolver estos problemas, garantizará una relación positiva y duradera.
Agradeceríamos su pronta atención y respuesta a este asunto.
Gracias por su comprensión y quedamos a la espera de respuesta
Atentamente,
Residentes de El Valle Golf Resort
Updates
October 23, 2023
The persistent connectivity issues at El Valle Golf Resort remain unresolved despite our ongoing efforts to communicate with the service provider. Your accounts of daily disruptions continue to underscore the necessity of a stable connection for our community. We are currently preparing to escalate these concerns to ensure the company acknowledges the severity of the service failure.
October 23, 2023
The momentum behind this petition highlights how widespread the frustration with our current service has truly become. It is evident that the community is unified in the demand for reliable connectivity. This progress confirms that our collective concerns require immediate attention from the provider.
Reached 100 supporters
October 23, 2023
36 Comments
Have checked several times and our speed is no where near what we are paying. Even with two routers which we purchased from yourselves as your gentleman told us the walls were so thick!!!
The speed and dropping of the internet is not acceptable. We are promised an upgrade but nothing happens.
I work from home at El Valle Golf Resort for an international company and rely heavily on the internet connection for my livelihood. The spate of connection disruptions is way too frequent and unacceptable. The sooner this is fixed the better we will all be. Thanks and hope for a speedy reliable service.
Esta situación es insostenible y no puede continuar. Nosotros pagamos la conexión y no la tenemos. Queremos soluciones
When it works it's great but it's too erratic and undependable. It seems every week there are issues on the resort.
Unreliable internet service .effecting our work and school tuition. Almost breaks down daily and definitely weekly. Need it sorted now!!!!!
Unrealisable internet
Unstable service for 10 years. Any owner who comments otherwise should be ignored as their occasional use of their holiday property disqualifies them from comment.
Share this petition
Share this petition to help it reach more people.
Your share link
Petitions like this
Other petitions you might want to support
Scan to share
Anyone who scans this can sign the petition.
Have checked several times and our speed is no where near what we are paying. Even with two routers which we purchased from yourselves as your gentleman told us the walls were so thick!!!